When using a service, it is essential for the contractor to be able to assess its performance in relation to the objectives set.
After reviewing with the client company what objectives they intend to achieve and the available resources, we set the KPIs (Key Performance Indicators) against which to measure the performance of the service provider.
This mechanism makes it possible to assess the functionality and effectiveness of the strategies implemented to achieve the objectives over a given period of time.
Our management software makes it possible to measure the performance of the Service Provider both in terms of the response speed of our back-office and in terms of the processing time for reimbursement claims.
It is also possible to retrieve statistical data concerning every aspect of the reimbursement procedure processing: incidence, condition, age group, gender, frequency, case history, geographical area, all in compliance with current privacy regulations.
After reviewing with the client company what objectives they intend to achieve and the available resources, we set the KPIs (Key Performance Indicators) against which to measure the performance of the service provider.
This mechanism makes it possible to assess the functionality and effectiveness of the strategies implemented to achieve the objectives over a given period of time.
Our management software makes it possible to measure the performance of the Service Provider both in terms of the response speed of our back-office and in terms of the processing time for reimbursement claims.
It is also possible to retrieve statistical data concerning every aspect of the reimbursement procedure processing: incidence, condition, age group, gender, frequency, case history, geographical area, all in compliance with current privacy regulations.